Shipping policy
Shipping Policy
Overview
ORIZEN is operated by Zhongshan Benwu Technology Co., Ltd., a registered company based in Zhongshan, Guangdong, China.
We are committed to providing reliable, transparent, and secure shipping services for customers worldwide.
Each ORIZEN artwork is carefully packaged with protective materials to help ensure safe delivery during international transportation.
ORIZEN works with trusted international shipping carriers to deliver products safely to customers across global markets.
Processing Time
All orders are processed within 3–7 business days.
Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Time
ORIZEN currently provides international shipping.
Estimated delivery times:
United States:
10–20 business days
United Kingdom & Australia:
10–20 business days
Southeast Asia:
10–15 business days
Other Countries:
10–25 business days
Please note that delivery times are estimates and may vary depending on:
- Customs clearance procedures
- Local carrier conditions
- Weather conditions
- Holidays
- Other circumstances outside of our control
Shipping Rates
ORIZEN provides free standard shipping on eligible orders worldwide.
Any applicable shipping charges will be clearly displayed during checkout before payment.
Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number.
You can use the tracking information provided to monitor your shipment status.
If you have any questions regarding your shipment, please contact our customer care team.
Customs & Duties
International orders may be subject to customs fees, import duties, taxes, or other charges depending on the destination country.
These charges are determined by local customs authorities and are the responsibility of the customer.
ORIZEN is not responsible for delays caused by customs clearance procedures.
Lost or Damaged Packages
We carefully package every ORIZEN artwork to help ensure safe delivery.
If your package arrives damaged, or if you believe your order has been lost during transit, please contact us within 7 days after delivery.
Please provide:
- Order number
- Photos of the damaged item (if applicable)
- Relevant shipping information
Our customer care team will review your case and assist you with the next steps.
Contact Information
ORIZEN
Operated by:
Zhongshan Benwu Technology Co., Ltd.
Email:
Website: