Shipping policy
Shipping Policy
Last updated: October 7, 2026
Thank you for shopping with ORIZEN.
ORIZEN is operated by Zhongshan Benwu Technology Co., Ltd. (中山市本屋科技有限公司). Orders are fulfilled and shipped from Zhongshan, Guangdong, China.
Our online store is currently configured to accept and deliver orders to addresses within the United States.
1. Order Processing Time
Orders are normally processed within 1–3 business days after payment has been successfully confirmed.
Business days are Monday through Friday, excluding public holidays.
Processing time is separate from shipping transit time.
During public holidays, promotional periods, or unusually high order volumes, processing may take slightly longer. If a significant delay affects your order, we will make reasonable efforts to notify you.
2. Shipping Destination
ORIZEN currently ships online orders to addresses within the United States.
Orders are fulfilled from:
Zhongshan Benwu Technology Co., Ltd.
No. 2, Lane 9, Deyuan South Road,
Jidong 1st Community, Xiaolan Town,
Zhongshan, Guangdong 528415,
China
If a destination cannot be serviced by our available carriers, we may contact you before shipment.
3. Standard Shipping Delivery Estimate
For United States orders using Standard Shipping, the estimated carrier transit time is:
15–25 business days after shipment
This transit estimate begins after the order has completed the 1–3 business day processing period.
The estimated total time from successful payment to delivery is therefore approximately:
16–28 business days
Delivery times are estimates and are not guaranteed. Actual delivery may be affected by customs or import processing, carrier delays, weather conditions, peak shipping seasons, public holidays, incorrect or incomplete delivery information, or other circumstances outside our reasonable control.
4. Shipping Cost
ORIZEN currently provides:
Free Standard Shipping — USD $0
for United States orders placed through our online store.
The shipping method and shipping charge displayed during checkout are the final shipping options applicable to your order.
5. Order Tracking
After your order has been shipped, we will provide tracking information by email when tracking is available.
Tracking information may take several business days after shipment to display the first carrier update.
A temporary delay in tracking updates does not necessarily mean that the package has stopped moving.
6. Customs, Duties, Taxes, and Import Charges
Orders are shipped from China to the United States and may be subject to customs duties, taxes, brokerage fees, carrier fees, or other import-related charges under applicable law.
If ORIZEN collects any applicable tax, duty, or import-related charge at checkout, the amount will be shown before payment is completed.
Charges not collected by ORIZEN may be assessed separately by the carrier, customs authority, or another government authority.
ORIZEN does not guarantee that a shipment will be free from customs duties, taxes, or other import-related charges.
7. Incorrect or Incomplete Shipping Information
Please make sure your recipient name, shipping address, postal code, telephone number, and other delivery information are complete and accurate before placing an order.
If you discover an error after placing your order, please contact us as soon as possible at:
We will make reasonable efforts to update the information before shipment, but we cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the carrier.
8. Failed Delivery or Returned Packages
If a package cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or another issue outside ORIZEN's reasonable control, please contact us so that we can review the available options.
Additional shipping charges may apply if a package needs to be shipped again because incorrect delivery information was provided by the customer, unless otherwise required by applicable law.
9. Lost or Significantly Delayed Packages
If your tracking information has not updated for an unusual period or you believe your package may be lost or significantly delayed, please contact:
Please include your order number so that we can review the shipment information and contact the carrier where appropriate.
10. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.
Email:
Please include your order number and clear photographs of the product and packaging where applicable.
11. Returns and Refunds
Please do not return any product without first contacting ORIZEN and receiving return instructions.
For complete information regarding return eligibility, return procedures, cancellations, damaged items, and refunds, please review our:
Refund and Return Policy
https://getorizen.com/policies/refund-policy
12. Contact Us
If you have questions about shipping or an existing order, please contact us:
Brand: ORIZEN
Operating Company: Zhongshan Benwu Technology Co., Ltd.
Chinese Company Name: 中山市本屋科技有限公司
Business Registration Number: 91442000MADT4JPF2P
Registered Business Address: No. 2, Lane 9, Deyuan South Road, Jidong 1st Community, Xiaolan Town, Zhongshan, Guangdong 528415, China
Email: hello@getorizen.com
Telephone: +86 137 0251 1812