Shipping policy
Shipping Policy
Processing Time All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Time We ship internationally. Estimated delivery times:
- United States: 7-15 business days
- United Kingdom & Australia: 7-15 business days
- Southeast Asia: 5-10 business days
- Other countries: 10-20 business days
Shipping Rates Shipping costs are calculated at checkout based on your location and order weight.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order via our tracking page.
Customs & Duties International orders may be subject to customs fees and import duties. These charges are the responsibility of the customer and are not included in our shipping rates.
Lost or Damaged Packages If your order arrives damaged or is lost in transit, please contact us at support@getorizen.com within 7 days of the expected delivery date.