Refund policy
Refund Policy
Overview
ORIZEN is operated by Zhongshan Benwu Technology Co., Ltd.
We are committed to providing a transparent, reliable, and professional customer service experience.
If you are not completely satisfied with your purchase, we are here to assist you.
ORIZEN offers a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return:
- Your item must be in the same condition that you received it.
- The item must be unused and in its original packaging.
- You must provide proof of purchase or order information.
Items that do not meet these conditions may not be eligible for return.
How to Request a Return
To request a return, please contact our customer support team:
Email:
Please include:
- Order number
- Product name
- Reason for return
- Photos or supporting information if the item is damaged or defective
Our team will review your request and provide return instructions if approved.
Return Address
Approved returns should be shipped to our registered business address:
Zhongshan Benwu Technology Co., Ltd.
No. 2, Lane 9, Deyuan South Road,
Jidong 1st Community, Xiaolan Town,
Zhongshan, Guangdong 528406,
China
Please do not send items back before receiving return approval from our customer support team.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days after delivery.
Please provide:
- Order number
- Photos of the damaged or incorrect item
- Relevant information about the issue
Our team will review your request and provide appropriate assistance.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Personalized or customized products
- Items damaged through misuse or improper handling
- Items returned without prior approval
If you are unsure whether your product qualifies for return, please contact our support team.
Exchanges
If you would like to exchange an item, please contact us first.
Approved exchanges will be handled according to product availability and return conditions.
Refund Process
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved:
- Your refund will be processed to your original payment method.
- Refund processing usually takes up to 10 business days.
- Your bank or payment provider may require additional processing time before the refund appears.
If you have not received your refund after the processing period, please contact us.
Email:
International Customers
ORIZEN serves customers worldwide, including customers in the United States and global markets.
International return requests may require additional shipping considerations depending on the customer's location.
Contact Us
ORIZEN
Operated by:
Zhongshan Benwu Technology Co., Ltd.
Email:
Website: